Privacy Policy

Excel Home Decor Pvt. Ltd. ("Excel Wallpapers", "we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy governs the collection, processing, storage, and sharing of personal data when you browse our website (www.excelwallpapers.com), place orders, register for an account, or contact our team.

By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our digital platforms.

We collect information to provide better services, fulfill your orders, and personalize your experience:

• Personal Identification Information: Name, email address, phone/WhatsApp number, billing address, shipping address, state, city, and pincode.
• Transaction Information: Order history, items purchased, custom wall dimensions, payment transaction IDs (we do not store credit card or debit card CVV/PIN numbers on our servers).
• Technical & Device Data: IP address, browser type, operating system, device identifiers, referring URLs, and browsing behavior on our website.
• Customer Communications: Records of inquiries, WhatsApp chats, feedback, and customer support tickets.

Your personal data is used for legitimate business purposes including:

• Processing, fulfilling, and delivering your wallpaper, wallmural, and flooring orders.
• Sending automated order confirmations, delivery tracking updates via SMS & WhatsApp.
• Providing responsive customer service, design consultations, and installation scheduling.
• Improving website performance, catalog search, user interface, and product recommendations.
• Preventing fraudulent transactions and ensuring overall website security.

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember shopping cart items, and understand site traffic patterns.

You can choose to disable cookies through your browser settings; however, certain features of the website (such as retaining items in your shopping bag or maintaining login sessions) may not function optimally.

We strictly do not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only with trusted service partners under strict confidentiality:

• Logistics & Courier Partners: Delivery carriers (e.g. BlueDart, Delhivery) to ship packages to your address.
• Payment Gateways: RBI-compliant payment processors (e.g. Razorpay, CCAvenue, Cashfree) for secure end-to-end encrypted transactions.
• Legal & Regulatory Authorities: Only when mandated by Indian laws, court orders, or law enforcement requests.

We implement industry-standard technical and organizational security measures, including 256-bit SSL encryption, restricted server access, and regular security audits to safeguard your personal data from unauthorized access, alteration, or disclosure.

You have the right to access, review, update, or request the deletion of your account and personal data. To exercise these rights, or if you have any questions regarding this Privacy Policy, please contact our Data Grievance Officer: