Return & Exchange Policy

At Excel Home Decor, we take immense pride in the craftsmanship, printing precision, and material quality of our wallcoverings and flooring products. If you are not completely satisfied with your purchase, we offer a hassle-free 7-day return and exchange window from the date of product delivery.

To be eligible for a return or exchange, items must be unopened, in their original protective factory shrink-wrap packaging, with all manufacturer tags and batch labels intact.

Returns and exchanges are accepted under the following circumstances:

• Manufacturing Defects: Printing flaws, misaligned pattern repeats, ink bleeding, or material blemishes identified before installation.
• Damaged in Transit: Outer packaging visibly compromised or roll crushed upon delivery (please report within 48 hours with unboxing photos/video).
• Incorrect Item Received: Delivery of a pattern number, roll count, or colorway different from your order confirmation.
• Excess Unopened Rolls: Unopened, undamaged rolls from standard catalogue collections in original packaging.

Please note that the following items are strictly non-returnable:

• Custom Wall Murals: Customized panoramic murals produced to bespoke wall measurements cannot be returned or refunded once printed.
• Cut, Pasted, or Installed Rolls: Any roll that has been cut, trimmed, pasted with adhesive, or applied to a wall cannot be returned. Please inspect rolls before hanging.
• Discounted Clearance / Final Sale Items: Products marked as clearance or sold during special liquidation events.
• Opened Adhesive & Installation Consumables: Opened primer, wallpaper glue, or paste buckets.

Follow these simple steps to request a return or exchange:

1. Contact Support: Email reachus@excelwallpapers.com or WhatsApp our support desk at +91 98301 63262 with your Order Number (e.g. ORD-12345) and clear photos of the product/batch label.
2. Verification: Our quality audit team will review the request within 24–48 business hours and approve a reverse pickup.
3. Reverse Pickup: Our courier partner will collect the securely packed parcel from your doorstep at no additional shipping cost for defective/incorrect items.
4. Inspection & Refund/Replacement: Once received and verified at our central warehouse, replacement rolls will be dispatched or refund initiated within 5–7 business days.

Wallpapers are printed in distinct production batches. Minor color variations can occur between different batch runs (dye-lots). When requesting exchanges for extra rolls at a later date, we strive to match batch numbers, but cannot guarantee identical dye-lots if stock from that batch is exhausted. We recommend ordering sufficient rolls in a single order to ensure exact color consistency.